Shipping and Returns
Regarding delivery
The product will be delivered by Yamato Transport's Takkyubin or Sagawa Express's refrigerated delivery. You cannot specify the delivery method.
You can specify the "Desired delivery date" and "Desired delivery time zone". You can also select only each of them.
Depending on your area, you may not be able to specify a date and time.
In addition, we may not be able to deliver your order on the specified date and time due to bad weather, traffic conditions, or the recipient being absent.
You can choose your desired time slot from the options below. Please select your desired time slot when placing your order.
If you do not specify a desired delivery date, your order will be delivered within 7 days after we confirm your order. (Delivery may be delayed depending on the product and time of year.)
We will notify you by email when your product has been shipped.
Returns and Exchanges
■ Regarding return policy
Due to the nature of food products, we cannot accept returns or exchanges at the customer's convenience.
If you return the product for your own reasons, you will be responsible for the product price and round-trip shipping costs.
■Return conditions
Please be sure to check the product when it arrives.
In the following situations, we will replace the product immediately free of charge.
Please contact us within 3 days of receiving the product.
*Shipping costs will be borne by our company.
・If the product you ordered is different from the product you received
・If a return or exchange occurs due to our reasons, or if the product is scratched or damaged due to an accident during delivery.