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Customer service

You can check the status of your order, delivery, and refunds, or contact customer service if you have any questions about your delivery or need assistance.

privacy policy

Introduction

HEARTS Hotels & Resorts Co., Ltd. (hereinafter referred to as "our company") considers the protection of personal information to be a social responsibility, and in order to manage and operate a website that customers can use with confidence, we have established the following "Handling of personal information on our website" based on the "HEARTS Hotels & Resorts Co., Ltd. Personal Information Protection Policy . "

Scope of personal information handling

The handling of personal information will be applied when you purchase products, contact us, subscribe to our e-mail newsletter, etc. through our website.
Personal information collected when you use our website will be managed in accordance with our policy on handling of personal information.

Purpose of Use of Personal Information

In addition to providing this service, we may use the personal information and order information (including information about your order history) collected from you for the purposes set out below. We will not use your personal information for any purpose other than providing this service or for the purposes set out below.

  1. When introducing our products and services to customers

  2. When we process orders, confirm order details, or make changes on your behalf

  3. When responding to inquiries from customers

  4. To request customers to provide their opinions and feedback regarding our services

  5. To use the information for purposes for which the Company has separately contacted the customer and received individual consent

  6. To create statistical data categorized by customer attributes (age, address, etc.)

  7. To provide and display information and services that match the preferences of each customer

Regarding safe management of personal information

In order to ensure the accuracy and safety of personal information, we will take reasonable security measures to manage access to personal information, restrict the means of taking it out, and protect against unauthorized access, leakage, loss, destruction, tampering, etc., and in the unlikely event that an accident involving personal information, such as a leakage, occurs, we will promptly take appropriate measures, including measures to prevent recurrence.

Concerning the Deposit of Personal Information

We may entrust services to a third party to the extent necessary to achieve the stated purpose of use. In such cases, we will properly manage and supervise the third party.
(These companies include shipping companies, printing companies for sending direct mail, and collection companies for unpaid product payments, etc.)

Disclosure of personal information to third parties

We will not provide or disclose personal information to third parties, such as other businesses or individuals, without the individual's permission.
However, this does not apply in the following cases.

  1. When the individual has given consent to the provision of information

  2. When disclosure is requested by a public agency or other public institution pursuant to laws and regulations

  3. When disclosing personal information to business partners related to the operation of this website. However, in this case, the information disclosed will be limited to the necessary extent, and the recipient will be obligated to manage the personal information through contracts, etc.

Cookies

A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you reject cookies, you may still use our site.

This site uses cookies on the product details page and shopping cart. If you reject cookies, the shopping cart will not function. Our store does not use cookies for the purpose of collecting unnecessary information. If you purchase using a shopping cart (not limited to our store), we recommend that you enable the cookie settings in your browser.
Cookies will not be used for any purpose other than displaying the shopping cart and your own purchase history, so if you wish to purchase using the shopping cart format, please enable the cookie settings in your browser.

Some pages on our website use cookies to collect access logs to help improve the usability of the website, and to make it even more convenient for you to use the website by saving you the trouble of having to enter your personal information when you return to the website.

Other things to note about online privacy

  1. Please be aware that if you voluntarily disclose personal information on the Internet, such as on a bulletin board, which is accessible to the public, that information may be collected and used by other users. If you disclose your email address, you may receive undesirable messages based on the information posted there. You must be aware that you are posting information at your own risk.

  2. Third party sites and services that can be accessed through this website, or companies that collect personal information through sweepstakes and sales promotion activities, etc., have their own privacy and data collection regulations that are independent of our company. We are not responsible for or liable for the regulations or activities of these independent third parties.

Changes and Notifications of Personal Information Handling

We may change the contents of this personal information handling policy without prior notice due to our business needs, the enforcement of new laws, amendments to existing laws, or other circumstances. If there are any changes, we will post a notice on this website to notify you. Please check the latest contents of this page when using the site.

Please contact us with any requests or questions regarding the handling of personal information, retained personal data, etc.

Administrator of personal information and disclosure, correction, and deletion

The affiliation and contact details of the administrator of members' personal information, as well as the contact details for members who wish to disclose, correct, or delete their own personal information, are shown below.
If you wish to disclose, correct, or delete your personal information, please contact us by phone or email. Please note that we will ask you to verify your identity.

Contact information for inquiries regarding the Personal Information Protection Policy

HEARTS Hotels & Resorts Co., Ltd.

MAIL: info@tvhearts.com (Monday to Friday 9:00-18:00)

Wholesale Business/Partners

If you are interested in becoming a wholesaler or partner, please contact us using the inquiry form.

Payment Method

- Credit card/debit card payments
- PAYPAL payment

- Offline payments

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